GrowLore billing policy

Cancel without chasing us.

Your subscription stays under your control through Stripe, with a straightforward cancellation and refund path.

Cancellation

Cancel from the Stripe Customer Portal using the Manage billing button on the GrowLore billing page. Cancellation normally stops the next renewal, and paid access remains available through the current billing period shown by Stripe.

Refund requests

GrowLore does not promise automatic prorated refunds for a partial billing period. If you were charged in error, were charged after a successful cancellation, or believe a first charge should be refunded, contact support promptly with the account email and Stripe invoice or charge reference.

Refund requests are reviewed against the subscription record, payment status, cancellation timing, and applicable consumer requirements. Stripe may be used to issue an approved refund.

Payment problems

If a payment fails, Stripe may retry it or pause access according to the subscription status shown in the billing portal. Update payment details in Stripe rather than sending card information to GrowLore support.

Contact

Send billing questions to support@growlore.app. Include only the account email and the non-sensitive Stripe reference needed to locate the subscription.